Enterprise mashup to blend desktop applications with Cisco Agent Desktop to improve customer experience.

(PRWeb UK) April 26, 2010 -- Corizon today announces that its Enterprise Mashup Platform has been selected by Mondial Assistance in the UK to simplify and streamline the work of its contact centre agents.

The new solution will combine Mondial’s established desktop applications with its Cisco Agent Desktop infrastructure to create a simple set of screens that are easy to use, and crucially minimise the time to identify, validate and record customer interactions. The new solution from Corizon will optimise and automate the process of entering customer information, increasing efficiency and providing a quicker service for the customer.

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